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Shipping & Return Policy

At Kadai Bunai, every product is handmade with love and care. Please read our shipping and return policy carefully before placing an order.

🚚 Shipping Policy

Order Processing

  • All our products are handmade to order or prepared in small batches.

  • Orders are typically processed within 3–7 business days.

  • Custom or made-to-order items may require additional processing time. You will be informed in advance.

Shipping Timeline

  • Domestic Shipping (India):
    Delivery usually takes 5–10 business days after dispatch, depending on your location.

  • Delivery timelines may vary due to courier delays, weather conditions, or unforeseen circumstances.

Shipping Charges

  • Shipping charges (if applicable) will be calculated and displayed at checkout.

  • Free shipping offers, if available, will be mentioned on the website or product page.

Order Tracking

  • Once your order is shipped, tracking details will be shared via WhatsApp, email, or SMS.

🔄 Return & Exchange Policy

Returns

  • As our products are handmade, we currently do not accept returns unless the item is damaged or defective upon arrival.

Damaged or Incorrect Items

If you receive:

  • A damaged product

  • A defective item

  • An incorrect product

Please contact us within 48 hours of delivery with:

  • Clear photos of the product

  • Your order number

📩 Contact us at: support@kadaibunai.com
📞 WhatsApp: +91-9911197035

After verification, we will offer:

  • A replacement or

  • A refund (at our discretion)

❌ Non-Returnable Items

  • Custom or personalized orders

  • Items purchased during sales or special offers

  • Products damaged due to misuse, washing, or wear after delivery.

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💳 Refunds (If Applicable)

  • Approved refunds will be processed within 5–7 business days.

  • Refunds will be credited to the original payment method used during purchase.

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🧶 Handmade Disclaimer

Each Kadai Bunai product is handmade, which means:

  • Minor variations in color, size, or pattern are natural

  • These variations are not considered defects but part of handmade charm

📞 Need Help?

If you have any questions regarding shipping, returns, or your order, feel free to reach out to us.

💬 WhatsApp: +91-9911197035
📧 Email: support@kadaibunai.com

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